FAQ

Where do you ship?

We currently ship to the United States.

How much is shipping?

Standard shipping is free on every US order.

How long will my order take?

Orders are processed within 48 to 72 hours and are delivered within 5 to 8 business days after shipping. See our Shipping Policy for details.

How do I track my order?

You will receive a shipping confirmation email with your tracking link as soon as your order ships.

Can I return or exchange an item?

Yes. You can request a return or exchange within 30 days of receiving your order. Items must be unworn, unwashed and have their original tags. Read our Refund Policy for the full process.

How do I find my size?

Each product lists its own measurements. Our Size Guide explains how to measure yourself, and we are happy to recommend a size by email.

Which payment methods do you accept?

All major credit and debit cards, plus the express payment options shown at checkout.

Can I change or cancel my order?

Email us within 12 hours of placing your order and we will do our best to update or cancel it before it ships.

How can I contact you?

Write to contact@maisonlyre.com, Monday to Friday, 9:00 AM to 6:00 PM (Paris time, CET).